Internal knowledge assistant
Trained on your handbooks, procedures, price lists and past quotes. New staff stop interrupting senior staff, and answers stop depending on who is in the office.
AI & custom GPTs
Modernise your company with AI — without the hype tax.
A custom GPT trained on your business, for your team internally or your customers publicly. Not a chatbot bolted to a website: a properly grounded assistant with rules, sources and a handover path.
Where it earns its keep
Six things AI does well in a real business
Customer-facing support GPT
Answers the same twenty questions your inbox gets every week — in your tone, from your approved information — and escalates cleanly to a human when it matters.
Quoting and document drafting
Turn a short brief into a first-draft quote, proposal or report in your own template, ready for a human to check and send.
Search across your own data
Ask questions of years of documents, spreadsheets and email in plain English, and get answers with the source attached.
Workflow automation
AI in the pipeline, not just the chat window: classify enquiries, extract invoice data, summarise calls, update the CRM.
Governance and safety
Data boundaries, retention rules, refusal behaviour, logging and staff guidance — so AI helps without becoming a liability.
Our approach
Start with the work, not the model
- 01
Find the expensive repetition
We look for the work your team repeats daily: the same emails, the same lookups, the same document reformatting. That's where AI pays for itself first.
- 02
Ground it in your own knowledge
We structure your documents, price lists, procedures and policies into a source the assistant can quote from — so it answers from your business, not the open internet.
- 03
Set the boundaries
What it may discuss, what it must refuse, what data it may retain, when it hands to a human. Written down and tested before launch.
- 04
Launch, train, measure
Your team gets a short practical session, and you get logs showing what people ask — the fastest roadmap you'll ever be handed.
Cyber-aware by default
AI is a data question before it is a technology question
Your data stays yours
We choose deployment options where your content isn't used to train third-party models, and document exactly what leaves your network.
Least privilege
The assistant sees only the documents it needs for its job — not the whole shared drive.
Reviewed with Ironbridge Cyber
Our sister consultancy reviews the data flows, retention and access model before anything goes live.
Start here
Bring us one annoying, repetitive job.
We'll tell you honestly whether AI should touch it — and if it should, what a first useful version costs.